PayPal Community

Yes, I tried the same approach but the system would not give me an estimated response time so I had to literally sit there and wait for a response.  In most cases it was taking them multiple hours to respond.  Crazy as heck support process... ... View more

Classic **bleep**-poor scripted-only customer support.  Worst customer support experience I've had is with PayPal.  I quit using them altogether after they would not work with me on a fraudulent charge claim.  I'm convinced after multiple days of attempting to resolve with their customer support team, this is a company who's management is completely out-of-touch with how to treat customers - in addition to their customer support technology/systems not working well... ... View more

Worst customer service from this company ever.  I was getting fraudulent charges via Paypal and they couldn't even tell me how to block them or address it in any way.  Caused me to entirely quit using Paypal - can easily get by with Venmo, Zelle and other similar tools. ... View more

I got so frustrated with PayPal support, I cancelled my account - easier these days to use Zelle, Venmo or equivalent - no reason to put up with this poor of customer support. PayPal doesn't have the unique value proposition it once did - just cancel and use a competing service. ... View more

I am having the same problem.  I just spent multiple days trying to get through to Customer Services because I cannot remove my Bank Account no matter what I try.  I have grown so frustrated with Paypal's no Customer Support I just want to cancel my whole Paypal account - and I can't do that from the site either.  Nor can Customer Service through their laggy chat window (after spending hours waiting).   So I'm stuck - can't remove my Bank and can't cancel my Paypal account.  I believe this might actually be illegal activity on the part of Paypal so will investigate reporting to Dept of Commerce or BBB...   ... View more