Release Funds: Tracking not synced with carrier.
Omaha330
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Posted on
Apr-15-2021
10:11 AM
My buyer has received his package a few days ago & left positive feedback.
The problem is the PayPal/eBay tracking system shows item as "Shipped" and is not syncing with the Carrier (Canada Post) who shows the item as delivered.
My funds are awaiting this "delivered status" so can someone please advise what to do, is this an eBay issue?
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Payment hold and review
1 REPLY 1
PayPal_Siobhan2
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Apr-20-2021
03:28 AM
Hi Omaha330,
Thank you for contacting the PayPal Community Forum!
Please ensure the tracking information is entered correctly on the transaction details. If the carrier is missing, the tracking information will not update, and the funds will not be released.
- Siobhan
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