Money on hold

[JxckL1]

Hi everyone, ive got an issue where my money is on hold but it isnt due to a sale its money i am receiving from a friend which is a refund from a holiday we booked this year and for some reason its telling me to add tracking. How do i solve this and get my money?

[kernowlass]

@JxckL1 

Its down to how the payment was SENT to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee if funded from a bank account or balance (a fee if you use a card). (However that option is not available in every country).

If they used option 1 by mistake then mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.

[heathannalisatz]

hi
customer received his package but my funds are still in hold
is there anyway you can release it for me ?
thank you

[kernowlass]

@heathannalisatz 

That would be a no.

This is a user to user advice forum and I am a user of this forum the same as you are and have zilch to do with Paypal (thank goodness)  ...  😁

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.