withdarawing from limited payapl

[oduor]

my account got limited more than six months ago.last month i received an email from paypal informing me that  my funds were eligible for withdrawal.However when i contacted paypal support to help me on how i could withdraw my funds they keep sending me automated emails which do not answer my question.i have tried withdrawing through an mpesa account i linked to the paypal account but i get an error.kindly how can i withdraw the funds

[kernowlass]

@oduor

I don't think you can withdraw funds in your country UNLESS you have a U.S bank account (this option is there because U.S expats have the option to add their bank account to most other countries paypal accounts).

You can only 'spend' funds from that paypal balance (unless its limited).

Click on the link below and select the country you want from the drop down list for options available in that country.

https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside&dispatch=5885d80a13...

[PayPal_Olivia]

Hi @oduor,

I'm sorry to hear that you're running into difficulty withdrawing the funds from your account following notification that the funds are available to be withdrawn. The information that @kernowlass is mostly correct, if looking at traditional withdrawal methods. There are the added options only in Kenya of using the services of M-PESA or Equity Bank to transfer funds out of a PayPal account. If unable to get those to work, customer service assistance would be needed. I understand that you've attempted to obtain help through email. I'm sorry that hasn't been successful. Have you tried the other options of phone, Twitter, or Facebook? They should be able to look into why there's a miscommunication via email and also help resolve the withdrawal situation.

I hope this gets resolved swiftly!

Olivia