refund cannot be withdrawn

Amette
New Community Member

Dear All, do you have any idea why my paypal account shows zero when I can see two refunds done on the 7th and 8th of December on my paypal account, but cannot withdraw it as my wallet shows empty.

 

Thanks,

Anett

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Amette

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





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