pending payments

kaiyda
Contributor
Contributor
so my customers have received the packages and the tracking has been fully updated but the funds are still being withheld. what do i do ?
Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @kaiyda,

 

I'm sorry to hear that the funds have not yet released. A full day after the tracking information has been updated to Delivered, the funds should release on their own. If they do not, please reach out to customer service. To see your contact options, please click Contact at the bottom of the PayPal website.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.