oops! new/infrequent user & accidentally sent payment as goods/services rather than friends/family

[forbryn]

recipient needs the funds asap

but it's "on hold" at their end

though it says "complete" at my end & i don't see cancel option

& tells me to confirm receipt of order 48 hours after payment

if it's complete on my end & on hold at the theirs...where is the issue & how can i correct it?

i don't care about losing fees or anything ...just need to get the money to them

customer service is closed...any advice?

thanx, in advance, for any guidance.

stay warm safe & healthy out there in this crazy world, y'all!  🙂

[kernowlass]

@forbryn 

If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.

https://www.paypal.com/us/brc/article/funds-availability