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bensenior
Contributor
Contributor

sold a car on ebay as cash on collection buyer has paid deposit through pay pal but its on hold what can i do to get the money 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@bensenior

 


Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Feedback does not count for payment release.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).
Info in this Ebay link below about Ebays hold.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

However.............as its a car then you won't be able to provide tracking and so may have to wait 21 days and also you have no seller protection on paypal for motor vehicles.


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