Withdrawn money disappeared + can't receive payments

[MatejaCro]

Hi! After I have withdrawn my money 3 weeks ago I haven't received it although PayPal shows like the money has been withdrawn. Also, my customers can't send me money. I have no messages in my account, nothing seems to be wrong. The only weird thing is that I can't use resolution center and I can't send an email to PayPal. When I try to send an email to PayPal through contact us page, it wouldn't let me choose "withdrawl" as a problem... Weird... Does anybody else have this problem? 

Thank you! 

Mateja

[PayPal_Rachael]

Hi @MatejaCro,

Welcome to the community forum and thanks for posting. 

That certainly sounds like a strange situation and is something that we would need to look into for you. I understand that you haven't been able to send us an email, could you try giving us a call? You can find our phone number by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal. 

I hope we can get this sorted for you quickly. 

Rachael