Virtual service - still on hold, setting to change?
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Hello, I have searched this forum and seen the solution to "Mark as shipped" to remove a hold. I did this and so far no hold has been released.
1. What should I if I marked as shipped and the hold is still there?
2. For payments coming in for the same virtual service, do I need to ongoingly mark as shipped to avoid holds? Or only if there is a hold?
3. Is there an account setting to select for selling virtual services that avoids this situation?
Many thanks for the help!
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With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.
If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed.
If not then sadly its 21 days.
Advice is voluntary.
Kudos / Solution appreciated.
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