I was trying to link my bank account but I keep getting the following error messages:
We're sorry. We're not able to process your request right now. Please try again later.
or
Something went wrong - We couldn't link your bank.
I tried linking it manually but doesn't work. Customer rep said that they need to send me a text message to verify who I am. Told her that my cell phone doesn't accept any text messages. Customer rep said that's the only option they have to verify. I asked what happened to sending an email and was told they don't use that method anymore. Supervisor said the same thing.
Is sending a text message to a cell phone the only way? If someone doesn't have a cell phone or if their cell phone doesn't receive text messages, how do you verify? They use to verify via email, which was quick and secure.
