Refund Question.

iMT71
Contributor
Contributor

So, I've gotten a refund for 30 dollars, and I don't know where to get my money, I've paid with a visa, and I don't see the money on the balance, I've gone to the bank balance, theres no recent transactions made by paypal, 
This is a screenshot, saying go to your card statement.
can someone help?
http://prntscr.com/sy7hke

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kernowlass
Esteemed Advisor
Esteemed Advisor

@iMT71 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@iMT71 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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iMT71
Contributor
Contributor

Thanks for the help, I'm new to paypal and it's a bit complicated. 

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