Pending Funds On Hold

[NicoleNikkiPooh]

So the buyer recieved the item, the same day she paid. I put order processed, she is saying she doesn't see anything about confirming a receipt on her end. Now what? She has the item i sold her, and paypal has my money but they took there fee for using the app. Go figure

[kernowlass]

@NicoleNikkiPooh 

Funds are normally released when any tracking number you have added to the transaction shows the item as delivered + 1 day using one of paypals supported carriers.

If you choose to not send with tracking thats fine but you may have to wait the full 21 days.

For 'services' or 'items listed as collection only' then you can mark as dispatched or processed and the buyer may get the option to go into the transaction details on their account to confirm receipt, this is not guaranteed however so you may have to wait the full 21 days.

More info on the new seller hold in the link below...

 https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

https://www.paypal.com/us/smarthelp/article/faq3743