Paypal broke a promise made to me by stealing money during a transaction

[sivaankg]

Hello,

When I tried sending a friend 3€ today, it was written that this friend of mine would receive 3€ (see screenshot), but when the money went through, suddenly he only got 2.48€, and Paypal had taken without permission (stolen) the rest. I would like to know how come there hasn't been class action against Paypal, because a very similar thing had happened to me about a year ago, and they refunded the money, and since then I have been trying to avoid Paypal as much as I can, but since they are a monopoly, today I tried again and discovered that they haven't changed their fraudulent ways. Is there someone from Paypal here who can give my friend my money as promised?

Thank you

[kernowlass]

@sivaankg 

Its down to how the payment was SENT to their account.

1. If you sent using money > goods / services option then paypal would see them as a seller and charge a fee.

2. If you had sent using the send money > family / friends option then they would have had no fee. (However that option is not available in every country and not sure the friends/family option is available in Israel).

[sivaankg]

Hello kernowlass,

You're right. That is what customer service said as well.

That option is not available in Israel. 

I warned my friends on facebook not to use Paypal and forwarded my case to a group of lawyers who said they would look into the option of filing class action against them.

Thank you and have a great weekend