Payment pending

[Petunia314]

I've been with Paypal for 16 yrs. I received a payment from a customer last week. The same customer has been invoiced four times since March with no issues at all. Never had any issues with payments or the account. We have changed nothing in our format and business dealings. All of a sudden, this invoice has a "hold" put on it. Cannot get through to anyone at Paypal because of the COVID19 situation. We are in the same situation and the money would be helpful right now. We're all in this together -- right?? My customer is supposed to receive an email to verify receive and has not yet. Are we just going to ride out the 21 days with no communication?? Very disappointed!

[LS63]

Same exact thing here. I sat on the phone last Friday for over an hour, spoke with 3 different reps (kept asking for a manager when I wasn't getting anywhere). I was told as soon as the item was delivered I would receive the funds and it wouldn't happen again. Well, I've got another sale with funds on hold, the original item was delivered 2 days ago and still don't have funds released. I've tried their help messaging system and can't get anywhere that way either. Really poor business practices for long time customers with zero changes and perfect selling records.