Payment on hold after 21 days

[Ro_76]

After waiting the 21 working days for a payment to be released from hold it is still not. Why is this as I am not a seller, I sent an item for a friend at their request. They received it over 2 weeks ago by Fed Ex courier, and I put the tracking number on for Paypal to see that it had been delivered. How do I get this issue resolved please because it is getting a bit silly now?

[kernowlass · Accepted solution]

@Ro_76 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.

If completed and no funds released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.