PayPal help community

[Aidan113]

Hi I’m mid January 2021 I paid 2 amounts to the same PayPal account. The recipient informed me that PayPal had put a hold on each of the payments of 21 days. The PayPal client returned both amounts to me confirmed by PayPal on my account. I then sent another payment to the recipient which was received and not held by PayPal for 21 days. To date I have not received the 3 original amounts refunded to my PayPal account! PayPal have removed these 2 refund transactions from my account and will not permit me to open a claim with the Resolution Centre! Help!

[kernowlass]

@Aidan113 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212