My PayPal balance is not exact

witchofenvyyy
Contributor
Contributor

Hi~ Does the currency in PayPal change everyday? I lost around Php 400 in my PayPal account without buying or purchasing anything.

 

I use PayPal so that customers out side Philippines can pay me. I checked my data and customer paid me exact. What should I do?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @witchofenvyyy

Welcome to the Community! 

 

Your balance shouldn't be changing if there weren't any payments or funds placed on hold. I have an idea of what may have happened, though. When you check your summary page, it shows an estimate of your currency balances in your primary currency. If you have multiple currency balances open, our system will base the estimate off of the current conversion rates, should you convert everything to your primary currency. We will never automatically convert your currency, but because currency conversion rates can change twice per day, it may look like your actual balance is changing.

I hope this helps! 

- Meghan
 


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