Mr D <removed>

[Dsimo]

I've sold an item however the payments pending the 2nd of April and the buyers says he's paid but I have no payments or even addresss if I need to send it to my customer it's the first time I've encountered this problem and I cannot seem to get hold of a customer service agent any help would be appreciated Thanks from Dave s

[Dhen21 · Accepted solution]

Hello @Dsimo 

Hope you are doing fine.

There are several factors why the payment you receive is on pending. But here's a link for a some information that might be able to help you.

https://www.paypal.com/uk/smarthelp/article/why-is-my-money-on-hold-or-not-available-faq3306

Hope it helps.

Thank you and stay safe.