Money withdrawn despite cancelling

temp20210525g
Contributor
Contributor

Hello all,
I have sent a payment to a friend and I have written wrong email by mistake, I cancelled the transaction directly and it shows it's cancelled but the money was taken from my bank account.
Could anyone help me out here? 

 

Thanks 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@temp20210525g 

 


Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!


Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
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temp20210525g
Contributor
Contributor

Thanks a lot for your answer.
But, it's already more than one week and I haven't received anything yet.
Is there a way to report this problem to Paypal?

Best regards 

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laura26__x
Contributor
Contributor

Did you end up getting your money back. 

 

I've had the same thing happen to me this week.  My PayPal activity shows it is refunded however the amount has been taken from my bank account. 

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