Money on hold, payments pending

AhmedMaher00
Contributor
Contributor

hey,

 

i just got 3 payments on hold, and i marked them as 'order processed', and i got message tells me 'You have recently updated your shipment information. You’ll get your money within 1 day of delivery.' and it's now more than 4 or 5 days, and i didn't get anything, and another thing, that the buyer should confirm something after i marked the payments as 'order processed' from his side?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@AhmedMaher00 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service OR no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available OR guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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