Money in PayPal Wallet will not transfer over to bank

[reigemz]

Hello!

I have money in my PayPal Wallet but when I transfer the money to my bank it says I don't have any money in the PayPal Wallet. What can I do about this?

[PayPal_AdamC]

Hi @reigemz,

If you aren't able to transfer funds to your bank account, you may need to ensure the details inputted are correct. We'd also advise checking that the bank account is confirmed, here are some steps - https://www.paypal.com/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045. 

If you are still experiencing trouble with this, it might be best to contact our Customer Care via the 'Contact' button at the bottom of the website. 

Here is more information regarding withdrawal and transfer timeframes - https://www.paypal.com/smarthelp/article/where-is-my-transfer-faq538.

Thanks for reaching out to us in the Community! 

[reigemz]

@PayPal_AdamC Hello! It says I have roughly $26 in my wallet but when I try and transfer the money it says I have nothing in my wallet and that I need to have funds. What do I do about that?

[PayPal_AdamC]

Thanks for the response. If your wallet is showing that there are funds in it, but your balance is then showing 0.00, it could be because you have more than one currency set up in your PayPal account. You can choose a primary currency balance by following these steps - https://www.paypal.com/us/smarthelp/article/faq3181.

It may also be that the funding source you are trying to withdraw to isn't set up in the same currency that you have the balance in. If this is the case, you could convert the currency in your balance to the currency the funding source (bank, card) will accept! You can do this by following these steps - https://www.paypal.com/us/smarthelp/article/faq1025.

Kind regards

[reigemz]

Hello @PayPal_AdamC!

Neither one of those worked...What else should I do?

Thanks!