I've been hacked

BrandonT2002
Contributor
Contributor
I've been hacked and pay pay won't issue me with a refund and I can't afford to be looking money because it's been taking money out of my back account with out me knowing and I've only just realised because my bank has gone into an overdraft Anyone know what I can do Thanks
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kernowlass
Esteemed Advisor
Esteemed Advisor

@BrandonT2002 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.



Advice is voluntary.
Kudos / Solution appreciated.
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