I should have received my money by now.

[AmeliaClarke]

I had an item bought off me on depop and received an email saying my will be released within in 14 days unless confirmed delivered. It has been almost 4 days since the customer confirmed delivery. What do I do now?

[sharpiemarker · Accepted solution]

@AmeliaClarke 

Do you even see a transaction/record of payment in your PayPal account? As you want to make sure you weren't scammed.

If there is a transaction/record of payment...

Sellers/recipients do this to get money sooner (may not be available for some countries):

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an order status.

Note: PayPal releases funds 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided in the transaction.

Then/or ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Confirm Receipt.

4. Click Yes to confirm that you received the order.

***Not all transactions require receipt confirmation.

Funds should be released after buyer/sender does the confirm receipt action, if not, please contact customer service for further assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal