Error in making a payment

DonnaQuixote
New Community Member

Why do I get the error - "you cannot complete the payment because you do not have the permission of the card owner". While i have been using the same account and the same card for over a year without problems and it's my name both on the card and in the account... Please help!

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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi DonnaQuixote and welcome, 

 

It sounds like there is some sort of block on your card. I would recommend contacting the online authorisation department of your card issuer to see what's happening with your card. 

 

I hope this helps, 

Paula 

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