DEPOP PAYMENTS ON HOLD

[elliebednarz]

I have added tracking information to all three of the sales I made on depop. 2 of them are saying that I have not entered the tracking info, when I enter it in again it says my information is invalid because I have already added the shipping information, however its saying it does have any information. One of the packages has already delivered, it says that on the depop app but not on PayPal. My money is stuck on hold even though one of the shipments has already been delivered. I'm very upset with PayPal right now, this is my first time using it and if this problem isn't solved I will not be using it again. I live in the US.

[sharpiemarker]

@elliebednarz 

PayPal puts payments to hold because you are a new seller and have to build your account to be reliable.

If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:

• Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date. 

• No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, etc.), mark the order as Processed and provide the required details.

• Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer to confirm receipt sending them the steps below.)

Here’s how (These options may not be available for some countries):

Seller/Recipient: Add tracking information, FIRST:

1. Click Activity at the top of the page.

2. Find and click the original payment for the item or service.

3. Click Add Tracking Info.

4. Select an Order Status: Processed or Shipped with or without tracking info.

Buyer/Sender: To confirm you've received an item:

1. Go to Activity.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.

If buyer/sender does not 'confirm receipt', or PayPal wasn't able to 'confirm delivery’, you may have to wait up to 21 days for PayPal's system to release.  If its past 21 days, then you'll need to contact customer service, response may take longer due to Covid-19 situation.

Please visit this page:

https://www.paypal.com/us/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[elliebednarz]

I HAVE ENTERED THE SHIPPING INFORMATION A THOUSAND TIMES AND IT IS NOT WORKING. YOU ARE TELLING ME EXACTLY WHAT THE HELP SECTION TOLD ME WHICH WAS NOT HELPFUL AT ALL!!! I don't think you are understanding what my problem is. I am not stupid, I already went to the help section on PayPal and it did not help me at all. If it had helped me I wouldn't have taken the time out of my day to write a a detailed description of my problem on the community page. Sorry to go all Karen but I am very upset.

[kronjennie]

I had this very exact issue happen to me. And I’m very confused on what to do. We’re you able to get this resolved?