Card problems

Jonesy70
Contributor
Contributor

Hi

Having problems linking a new card.  I cancelled my old card because it was about to expire, but now trying to link the new card, it keeps telling me that it's been declined.  

Has anyone else had this problem?  I have tried to contact Paypal with both telephone numbers. The first was unobtainable, the second took me to the Pompiers!   I even tried to email them via the complaint form, but you need a reference number... 

Please - can anyone help?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jonesy70 

 

The idea is that you 'update' near to expired cards if they belong to the same card account.

If you try and add it as a new card it may decline it as you already have a card linked to that card account on paypal already.


Advice is voluntary.
Kudos / Solution appreciated.
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Jonesy70
Contributor
Contributor

Thanks for that advice. I didn't realise that...But what can I do if I have already deleted the old card?

And how can I contact paypal?

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