Card cannot be linked

kingfelix
Contributor
Contributor

The PayPal verification code of my bank's card binding is entered incorrectly. I can't add this card now. What should I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kingfelix 

 


Every time you request a code to confirm a card it cancels the previous request/code.
If you input the first code to arrive it would be the cancelled one.
Do that 3 times with the first code and you would no longer be able to confirm your card that way.
The correct code would have been the second (or last) code you requested.

You would need to ask customer services to add it for you.
They would probably request that you upload a copy of your card statement to prove ownership of the account as you couldn't complete the code method.

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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