Cannot link bank account

dangeruss
Contributor
Contributor

I had a bank account linked, but once I closed my account, I removed it from paypal.  I have since, unsuccessfully tried linking multiple of my accounts to paypal, but none work.  

 

I just keep getting this error when doing the link manually (through the paypal assistant).  

 

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The bank account you're trying to link can't be added at this time due to one or more security factors.

 

If you're using PayPal from a device you don't normally use, please try again later from the device you normally use to access PayPal.

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I have reached out to CSRs multiple times about this and they always say that I need to receive a callback from someone, and it's been a few weeks now and I have not received a callback.  

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4 REPLIES 4

dawa5344
New Community Member

so what is the solution

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dangeruss
Contributor
Contributor

I contacted PayPal.  I think they were trying to verify something, not sure what, but I was finally able to get it resolved.  

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Vladicarus
Contributor
Contributor

You got ahold of them? How'd you go about doing that? i was trying for several hours with nothing.

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abb_blurose
New Community Member

I had this same problem but for me I realized my phone number on my paypal was wrong. It didn't match the phone number that my bank account had so I'm assuming that's what the Issue was?  I realized the number was wrong while I was on hold and before I could look at my account info someone picked up. So they just did everything for me

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