Cannot cancel automatic payment. Stuck at confirming you bank.

aniketbiprojit
Contributor
Contributor

I am pretty sure my CVV is right and international transaction are enables but I can't just cancel subscription. It is just stuck at 'Confirming with your bank…'.

 

The problem is that there are multiple entries. But, I can't remove them or block my debit card. Neither helps me. 

 

Screenshot from 2020-12-01 07-15-33.png

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7 REPLIES 7

mrgarg
New Community Member

I had the same problem. I contact via message centre no reply. Please help us. thanks

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zcraber
Contributor
Contributor

Is your issue solved? I've now faced the exact problem. PayPal customer support is unprofessional and they don't even care to read the query before replying.

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MKV23
New Community Member

I am having the same problem. I've been trying to cancel a payment from few days, but getting stuck at Confirming with your bank...

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aniketbiprojit
Contributor
Contributor

I could finally solve this problem. I first added a new bank account but did not verify it. Then I removed all the other unverified bank accounts and any cards I had. After that I was able to remove the automatic payments.

 

Last thing you want to do is though confirm a bank account without removing the duplicate automatic payments that have been set up.

 

Hope this helps someone.

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Siddiqkaithodu
Contributor
Contributor
Follow these steps. 1.find which card is used for automatic transaction. 2.go to your payment method and remove that card. 3.after that go to automatic payments and simple click cancel. See its easy.
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Marryuwanna
New Community Member

Thanks man. It worked.

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Siddiqkaithodu
Contributor
Contributor

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