Can't withdraw money to debit card

YernarT
Contributor
Contributor

Hi! 

I'm trying to withdraw my money to my visa debit card but error notification pops up "There's a problem. Right now, we’re not able to transfer the funds to your bank." Previously I did the same and there was no problem transferring funds. Tried to contact customer support but they write that they have limited customer agents, so no help.  

Can anyone help me to solve this issue?

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3 REPLIES 3

Oliver1019
New Community Member

I have the same problem since August. Did the CS solve your problem now?

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YernarT
Contributor
Contributor

I couldn't contact Customer service via the message center, since no CS agent is available. However, I could transfer my money by portions. It appeared that there was a limit of $2500 per transfer (which is strange given the fact that my debit card is verified)

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Olga881
Contributor
Contributor

I have the same problem and it's not depend on the amount, not even 100 USD is not possible to withdraw.

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