6 digits in the Bank confirmation code

[carloos88]

Hello

i received 6 digits in the confirmation code for confirm my bank account

but when i try to confirm the bank account i found place for 4 digits

i tried using the first 4 digits and the last 4 digits but all are wrong

i think this is bug , how i can resolve this problem ?

[kernowlass]

@carloos88 

As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country).

[carloos88]

Germany

i received a code like this : Paypal-XX-382471

[kernowlass]

@carloos88 

Is it next to a 0.01 euro deduction amount?

[carloos88]

i received it in the description :

[kernowlass]

@carloos88 

You'll have to wait till tomorrow when your screenshot has been approved by the moderators and shows up so we can see what you are talking about.

[carloos88]

Today 28 January i received new amount of 0.01 euro but same problem like the past 0.01 euro.

i received 6 digits in the description of the transaction like this Paypal XX.abcdef 

i tried to confirm my bank account using different case but all unsuccessful.

i used abdc and cdef and abef and bcde but all unsuccessful.

i think this is a bug since you give me a place for writing 4 digits but i received 6 digits.

i hope that you give me solution today

[kernowlass · Accepted solution]

@carloos88 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.