I'll just say it right up front, I'm extremely angry. I received my paypal debit in the mail yesterday. I activated/registered the card on the prepaid website. I also created a paypal account. I needed to make an emergency purchase online last night, because I need it by friday of this week. So I go to the gas station and buy a greendot moneypak becuase it says it works with paypal and it has the netspend logo. I then load it with the max of $500. So I get home, and I try adding the moneypak to my debit card, and it says "We do not recognize the account number" or something along those lines. Obviously I double and triple checked to make sure the numbers were correct, of course they were. So then I tried registering for online access. It takes me to the activation screen, and makes me activate the card again. I do that, and then it asks me to login with my paypal account. I enter my info, and the login appears to be successful (says verifying information), but then takes me to a screen that says "We've encountered an error, we're unable to log you in at this time", and gives me a link that takes me back to the activation screen to restart the process. I've tried this at least 10-15 times already. It's definitely not an error on my end, my information in the database might be screwed up.
Since, my paypal.com acccount creation was successful, and i was able to link my card on the paypal.com website (not the prepaid website) I thought they were linked. So based off that I loaded the $500 moneypak onto my paypal account. Great, I now have $500 on my paypal account that I can't use. I'm 21 years old, living on my own, and going to college. $500 is a lot of money for a college student who's on his own. The only reason I bought the reload pack is because I thought I'd be able to load my card and make the purchases instantly like every other prepaid card. I'm so beyond frustrated, and I'm sure many of you would feel the exact same way if $500 of your money was tied up because paypal's prepaid service refuses to work for me. This was not only my money for my purchase, but this was my food/gas money for the week too. What do you expect me to do now paypal? No skin off your corporations' back if I don't eat or make it to school this week, right?
I've called customer service 2 times, and sent an E-mail, and it was absolutely zero help. I've honestly never seen something that should be so simple, become so complicated. This will be the first and last time I use paypal's prepaid service, if this is not settled immediately. I don't have time to wait 3+ business days for a bank transfer or 1-2 weeks for a check. ALL I WANT is for the money on my paypal account to be on my debit card, I'm truly not asking for much. I buy prepaid cards all the time, and this has never been an issue. I'm at the end of my rope, and I'm not sure where to turn. Customer support claimed they would contact the IT department for me, but that still remains to be seen. Normally I'm not this irate but this is so ridiculous and no one has an answer for me... Just fix my account or your database and let me use my money, that's all I want. I don't want free money, or compensation, or free handouts, I just want to be able to use the money I paid $5 to use.
