Was just reading posts to see if anyone else had a disagreeable interaction with a CSR. Unbelievable, as most institutions that use customer service reps try to keep on top of it, as it represents them. I have found most financial institutions to have very calm, helpful customer reps, and I have never had one that started raising his voice to me and treating me like I was a stupid nuisance, due to his own inadequacy. I have always been polite to them and not used profane language and I don't owe money and pay my bills and believe myself to be a good customer. I certainly don't need to dealt with in such a manner. I was fuming by the time I hung up, telling him he was an **bleep**(aka donkey) and I was a good customer, don't know how much longer if this should happen again. I have never written anything negative about anybody or posted anything, unless it was something nice and positive, or thanking someone. Paypal asks you to complete a survey on a few different things but have yet to see one on CSR. Are they not held accountable? I think if they were better informed and trained it would help.
