"We couldn't confirm your info" comes up after entering all of my info (setting up Paypal Cash acct)

nessfox
New Community Member

On Firefox, trying to set up a Paypal Cash account to take some commission payments, but even after going through everything, whenever I try to set up an account it says "We couldn't confirm your info" and tries to put it in a bank account (which i don't have). Please advise. Entered full legal name, birthdate, SSN, etc., everything it asked for

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1 REPLY 1

PayPal_Celeste
Moderator
Moderator

Hello @nessfox,

 

Thanks for stopping by the Community! I'm sorry if this has caused you any trouble. If the account could not be confirmed, it sounds like we may need to review a few more details. For further assistance, please get in touch with our customer support team by selecting Contact at the bottom of any PayPal page. I hope this helps!

 

Take care,

 

- Celeste 

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