problems deleting primary e-mail address and making a secondary email address primary

dorisw
Contributor
Contributor

I lost access to my primary email address and therefore want to delete it and make my secondary e-mail address that has not been confirmed yet the primary one. I tried to confirm my secondary e-mail address, but I never received a  the confirmation code, I suspect it was sent to my primary non accessible e-mail address.  How do I proceed? I could not find the answer in any info in the help section. I have been going around in circles. 

 Would highly appreciate an advice. Off course e-mails from here will be sent to the same non  accessible email account. I hope  I will find the answer by coming back to this board. Thank you!

Login to Me Too
3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@dorisw 

 

https://www.paypal.com/ca/smarthelp/article/i-did-not-receive-my-email-address-confirmation-faq831

 

No, the email confirmation will be sent to the added email address to confirm. No point in sending it to the current primary email address only, if at all. Once you're able to confirm new email address, go back to the email settings, to the new email address to make it the primary one. Then delete the old inaccessible email address.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

dorisw
Contributor
Contributor

Sorry, still no email. The secondary email was not added now, I had added it long time ago but never confirmed it. No email confirmation has been sent to it. 

Login to Me Too

Tess_08
PayPal Employee
PayPal Employee
Hi @dorisw, Please try to add again the email address tha you want to use and confirm it. If you didn't receive the email confirmation, Please check your spam folder. Once you confirmed the email address that you want to use, make it as a primary and remove the old one. Please see link for reference. How do i confirm my email address. https://www.paypal.com/ca/smarthelp/article/how-do-i-confirm-my-email-address-faq1485 How do I select an email address as primary. https://www.paypal.com/ca/smarthelp/article/how-do-i-select-an-email-address-as-primary-faq1187?app=... Thank you.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.