my account is not verified according to a page i´m trying to log in

soniazr
New Community Member

Hello, i hope you all are doing great. I have a doubt, I am trying to log in a page called humanatic and it says it can not be possible because my account is not verified, as long as I know if I did register using my credit card in paypal my account is suppossed to be  verified, is anyone else with the same situation who can help me out?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @soniazr,

 

I'm sorry to hear that you're unable to complete link your PayPal account with a third party site. It's possible that the site is returning that messaging because they've attempted to create a billing agreement and it failed due to a decline. I would suggest clearing cookies and cache in your browser, waiting at least a day, and attempting it again. if the problem persists, please feel free to reach out to customer service for some troubleshooting to determine if there was a decline. Click Contact at the bottom of the PayPal website, then Call us, then log in or call as a guest.

 

I hope this can be resolved for you quickly!

 

Olivia

 

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