my account has been hacked in 04/27/2020

[abdlwahd]

hi, i had unauthorised payments gone in my account yesterday 4/27/2020 without my permission and without getting message in my email that shown a transactions , please help me i lost about 900 usd

[Hemerk]

Hi  @abdlwahd 

Thank you for reaching out to the PayPal Community Forum!

Please do the steps below so we can investigate further and to speed up the reversal of these transactions.

https://www.paypal.com/ma/smarthelp/article/how-do-i-report-unauthorized-paypal-account-activity-faq...

Hope this helps!

Kudos and Solved are highly appreciated

[abdlwahd]

i did already those tips, can you please review my case.



Case ID: PP-I-9471466


Best!

[Hemerk]

Hi @abdlwahd

Thank you for doing the steps. You're already on the right track. This will be reviewed by a different team though.

To help you further, I did a Google search using that merchant's name and found that they are related to Steam Games. Would you have any app or game installed on your phone, probably a family member as well that might have your PayPal account linked on their phone, tablet or PC?

[abdlwahd]

i have steam on my pc, and i have no subscribe with any game even that wargami  i never played it, and my paypal account no one in my family have it

[Hemerk]

Got it.

Please give our other team time to review these further so we can help you. As soon as our team is ready, we will notify you via the email in your PayPal account. You will also see an update in the Resolution Center.

We appreciate your patience.

[abdlwahd]

should i cry now