Why does wallet only allow me to see my checking account?

D8agrl
Contributor
Contributor
I need to update all the addresses on the cards in my wallet. When I go to Wallet the only thing I am allowed to see is my checking account. It won’t even show me the cards I have on file, let alone allow me to make changes to them.
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2 REPLIES 2

PayPal_AshleyM
Moderator
Moderator

Hi @D8agrl,

 

Uh oh! If you don't see your cards listed in your wallet, that would mean they are not active on the account. You may need to re-add them in order to update the information and use them on the account again. I hope this helps!

 

- Ashley M


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D8agrl
Contributor
Contributor
I use the cards frequently, so they were active in that sense. I had to download the PayPal app, remove the cards completely and reinstall them with the new address. One is still pending for some kind of approval.
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