Hello @3Kitkat99,
Welcome to the PayPal Community! I'm sorry to hear you're running into some speed-bumps upgrading your account. Depending on the error you're receiving, there may be a few different reasons ranging from a simple browser issue to potentially an account limitation. I'd recommend reaching out to our Customer Support teams for further assistance. You can reach our support teams by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
Best wishes!
- Jon K
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