Hi @christinejoymat,
I'm sorry to hear that you're having difficulty setting up your account. Typically, the documents allowable for identity verification include passports, driver's licenses, non-driver ID that is used in the place of a driver's license by the government solely for identification purposes.
I hope this information helps!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
