SOLVED - Remove Old Mailing Addresses from PayPal Checkouts

[gentlethunder]

I have had several items returned to sender because on the checkout, there is a default to one of my old addresses.

When I have used My Profile settings, I was able to delete my old addresses (do this first) however, I went to purchase an item today from an online merchant and the default address during the PayPal checkout applet was an old address... AGAIN! So, I went back in to my Profile settings and found that the only address registered that I could modify or delete was my current address.

Many users are saying that we need to call PayPal to have old addresses removed from our online history however, today I found a workaround.

I will be specific because this may not work with other websites. The Bissell Canada website (vacuums) has an option to pay with PayPal. This is the workaround to remove old addresses that STILL remain after deleting from your PayPal Profile:

1) Go to the Bissell Canada website (won't post the link because I'm nor sure it's allowed here)

2) Search for "bags" and proceed to add an item for less than $5 to your cart

3) Proceed to your Cart and Checkout. Select PayPal as your payment method. YOU WILL BE ASKED TO CONFIRM THIS PURCHASE AFTER THE PAYPAL POPUP WINDOW CLOSES AND WE WILL BE CANCELLING BEFORE THAT ANYWAY. TRUST ME.

4) PayPal popup asks first to confirm payment method. Select your usual payment method.

5) HERE IS THE FIX. PayPal popup window shows a default address for delivery with the option to CHANGE. Click on CHANGE for the delivery address. Even if the address is the correct one.

6) The popup window will now display all previously used addresses. There will be an option to DELETE. Don't worry, no matter which address is selected, nothing is deleted yet. Click on the DELETE option.

7) There will be a quick reset of the popup window and now all addresses stored can be deleted one at a time.

*** if the original default address was not your current address, you can select it first, then click CHANGE again when it takes you back to the address confirmation screen then click DELETE and start deleting the other addresses you don't want to see again.

😎 Once you have all the old addresses deleted, you will have the option in the bottom of the PayPal popup screen to CANCEL AND RETURN  to the merchant page. Do this and you are done!!

This may work with other online merchants, if the PayPal popup window is launched at checkout. Just make sure you won't be making an unwanted purchase and always cancel after deleting your old addresses. 

I really hope this helps

[aharman630]

spoke to three different customer services reps today and had an absolutely terrible experience.

one said it was error and they could give me credit, next one told me they cant give me anything and that its my fault.  none of the answers were satisfactory in any form and also none of them suggested anything about "removing gift addresses"

FIX THIS ISSUE OR I WILL FIND ANOTHER SERVICE

[xLynx]

through ebay account / paypal addressees https://www.theinternetpatrol.com/how-to-get-rid-of-all-those-extra-shipping-addresses-in-paypal-and... ?

[PPL_FRS]

My solution was easy. I created a new account.... Imposible to try to solve the problem trough PayPal Help Desk

[DrLex]

This workaround no longer seems to work. I've tried the Bissell site but it wouldn't allow me to continue the order when selecting PayPal, even after I had entered some real Canadian address instead of my true European address. I tried another site that shows the PayPal pop-up, but there is no delete option in the list of addresses, the list is just a plain ‘select’ browser element. What a mess, I cannot believe there is no simple option to delete these “gift addresses” from the account page. No way that I'm going to waste time on calling support for this, I already wasted enough time.

[Plazbo]

Solution no longer works, no delete option. 

pretty disgusting behaviour by paypal. there's address from an my ex (domestic violence) attached to my account, no way to delete myself, absoluting revolting and you know they are doing it just to harvest data in violation of consumer privacy.

[lilalien]

Please fix this problem and allow us to remove these shipping/gift addresses!

I've PayPal'd people and they have shipped to wrong addresses on my account!

[Rezen]

This workaround no longer seems to work.

Any other ideas?

[FaRomeroSy]

It does not work any longer... It only allows to add a new direction not to remove the old ones.

[Anatol5]

Where are the paypal.com people? Where are moderators? The thread is many years old. Still NOT RESOLVED. An no one from paypal pays attention. I guess the only way is to close the account and then reopen new one.  But no one guarantees that I will be successful at that either. 

[jikuja]

They are busy deleting messages. Two messages were deleted in the last two weeks.

This topic seems to be controversial to them and telling them that answer(s) provided by Paypal people are wrong will trigger mods.