SMS log in verification

[GeorgeKal1]

Hello

I try to log in to my business account but it asks for a vericiation by sms to a cell phone number

which no longer exists !

So I cant log in to my account to add a new phone number to my account settings.

Furthermore, I tried to call PayPal customer service but I get I recorded message saying that due to Covid it is not available.

What can I do , since its a business account and I have to use it often.

[kernowlass]

@GeorgeKal1 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.