Password
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I forgot password for my other account and I have changed my mobile phone number. When I try to change it via email, it wants to verify me with my mobile phone number.
Please help me,
Banana3

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Banana3,
I'm sorry to hear of the trouble accessing your account.
In a situation like this, it's best to give us a call. Once we’re able to verify some information with you over the phone, we’re able to assist in resolving the issue. You can find the number to reach us by going to our website, scrolling to the bottom of the page and selecting Contact, then clicking Call us. Be sure to follow the steps to “call us as a guest” since you’re experiencing difficulty logging in to your account.
I hope this information helps!
Thanks,
PayPal_Tricia

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I can’t use pay pal as a payment method on my ps5, any ideas? Please help in My Money Archives
- I have added my debit card already to other PayPal account. But I cant access it. in My Account Archives
- Someone added an email to my account so I changed password and deleted that email. in Disputes and Limitations Archives
- Can I block a website from being able to request payments? in Payments Archives
- one of my friend can't confirm his email in My Account Archives