Old phone number is leaving me locked out
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey legends!
I need to access my account but since I no longer have the phone number linked to my account how can I log in or even access the contact us page.
Tried calling paypal.co.uk since I'm the account is a co.uk but no luck, requested a call back but since I'm living in AUS now I can't see them actually calling back..
Has anyone else had this problem whilst being over seas?
Cheers
Jamie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.
You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I am one of many that got locked out of my PayPal account because my phonenumber changed. in My Account Archives
- Unable to access account for unknown reasons in My Account Archives
- Purchased crypto, but now unable to sell in My Money Archives
- Account Temporary locked What should we do? in My Account Archives
- Why is every agent offline? in My Account Archives