My business account is locked down due to too many wrong password requests

Bobertsawesome
New Community Member

I don't understand how I am able to get in touch with PayPal to get this resolved if I can't get help with support under my personal PayPal for another account, nor can I log into my business account to even get in contact with PayPal support. I have absolutely no way to contact anyone.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Bobertsawesome 

 

For assistance with this generally, you have to contact customer service as Guest, since you’re locked out of your account:

 

But due to Covid-19, getting a live agent as guest will be rather difficult.

 

Contact via social media

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

 

You can also wait several days so that security system can reset/cool down on its own and which will allow you another 3 tries.


Kudos & Solved are greatly appreciated. 🙂
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Bobertsawesome
New Community Member

Hey there,

 

It has been on lockdown since the beginning of all of this (Mid Feb Maybe). So I think it is beyond a cooldown, unfortunately.

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