I'm having issue logging into my account. After entering my password, paypal is asking me to add a mobile number (with no option to skip despite the legal text saying "if you choose/decide to...") but when I enter my mobile number, correctly, it tells me it is an invalid number...so I cant log in, and I can't contact paypal help about it until I log in.
I have a similar problem and I cannot log in to my Paypal acount. I do NOT want to give them my mobile number and previously, I could log in and get beyond this page. I cannot find a way to log in and not provide my mobile number. How can I do this? - Candace
I have dealt with 3 different Paypal "specialists" regarding this problem. NONE could give me any solution. One had no idea... she kept insisting that there should be a way to bypass it on their site, then she went to find a manager and proceeded to hang up on me. The second was in the "CHAT" from their Facebook page. That person told me to call one of their phone numbers to speak to a "specialist". I did and spoke to another of their "specialists" who had no solution either. They are insisting that you provide a mobile number (the second phone specialist even asked me if I would give her a friend or relatives number). They only thing these people are specialists in is mistreating and lying to their customers. It looks like Paypal is somehow in bed with the cell carriers and/or scammers. It seems to be mandatory to provide a mobile number. I will be cancelling my account because Paypal obviously does not care about customers and is trying to FORCE people to either disclose their cell # or get a cell phone if they don't have one. I will not have my account held hostage over a mobile phone number. I can't even believe this is legal! DISGUSTING COMPANY. It used to be really good, but over the past few years, they have gone downhill and now I simply don't trust them.
You would need to add one once you have regained access.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's:https://www.facebook.com/PayPaland @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary. Kudos / Solution appreciated.
