Issue closing account

[NS921]

HI everyone, Just want to explain my current problem I’m having. I opened a paypal account whilst I was in Germany, and now I’m back in Australia so I would like to close this account and reopen a new one. I’m trying to close the account but it keeps saying I have unresolved issues (saying I haven’t confirmed identity). I try go through that process but it won’t let me? I’ve also received a refund from something I bought on eBay in Australia, and it says it’s been processed but nothing is in my account. Does anyone have any suggestions of what I can do? It seems impossible to speak to anyone on the phone and something that could resolved fairly easily. Many thanks,

[kernowlass]

@NS921 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.