I cannot login due to sms verification. My phone number has changed.

Gabessz83
Contributor
Contributor

When I try to login, it requires SMS authentication, but my tel number has changed meanwhile. It's always sending the code to my old number. There is no other way to login If somebody don't have access to his phone number. Please recommend a solution. I can't even find a customer service number to call or write. I had to create an other account for just to log in here and ask you.

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3 REPLIES 3

linkb
Contributor
Contributor

Ring 0203 901 7000

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gabessz83 

 

Try downloading the app and change it via settings, if not then...

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Gabessz83
Contributor
Contributor

Hello,

I installed the app but it needs the same sms authentication at login with my old number.

I can't find guest login. I can't find live chat, only useless automatic messages. I keep on trying on facebook.

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