Cannot access my account because of out of date phone number

idsaiodsa
New Community Member

I cannot login to my account because of out of an out of date phone number, I have tried contacting them, changing my password, sending an email that I want to close my paypal account, but I am not having any luck.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@idsaiodsa 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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